Systems and Software Quality
The next step for industrialisation
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Chapter
The Benefit of RiSSQ, Balancing Quality and Risk
Remember from Chap. 4 that coincidental quality is free as it is built into the product by product development and maintenance. If we ask product development and maintenance f...
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The Quality Services Factory
An increasing number of companies across various industries have implemented an internal shared-services model that delivers ICT services to their end users. The objective of the shared-services team is to dri...
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Summary and Conclusion
This chapter concludes our journey through an enterprise, in which we examined ICT and quality aspects and discussed our holistic approach of enterprise-wide ICT quality. To this end we defined and discussed t...
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Motivation and Introduction
In ancient times, living and working was characterized by using what nature produced and provided. Our first technologies were fire and tools such as blades, stone axes, spears and lances of varying quality de...
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Chapter
What Is Right Software and Systems Quality?
Of course, the software industry has accepted that quality of ICT systems is important. A variety of tools have been made available to conduct computer-aided verification and validation of the respective artef...
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How Can We Implement a Framework for Right Quality?
To create a framework for right quality that enables full transparency about the quality of products and alignment of risks with the business needs of the enterprise means to implement a holistic and integrate...
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The Four āPās of Enterprise ICT
A holistic quality approach is founded on a certain view on enterprises and their ICT. Characterising enterprises and their ICT is a complex task and many disciplines and people have done excellent work on it....
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Chapter
How Can We Establish Right Quality for an Enterprise?
In 2012, ISACA published results from a survey of over 3,700 global business and IT professionals and members of ISACA (2012b). More than 40 % worked in organisations in the finance, banking, insurance, govern...
