The Commercial Banking Handbook
Strategic Planning for Growth and Survival in the New Decade
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Dimitris N. Chorafas
Finance
Business and Management, general
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Book
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Setting a Pattern of Products, Markets and Bank Profitability
‘Strategic’ is the product on which our bank depends for its survival and for its future profitability. ‘Strategic’ as well is a pivot product through which other financial services have to transit. I always advi...
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Money, the Banks and the Bankers
Banking has an established history of at least 37 centuries, according to some accounts. Historical evidence supports the likelihood of the existence of banking-type organizations for almost two millennia befo...
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Pricing Financial Products and Services
There are no formal, absolute rules about pricing financial products. Diversity in prices characterizes the banking industry, and this diversity is what makes the market, as well as offers a business opportuni...
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Financial Services Offered by Banks and Non-Banks
The term financial services is often given a poor definition, and in some cases several definitions which sound as if they were contradictory. In the bottom line, however, such definitions tend to converge toward...
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Credit Risk, Market Risk and the Basle Committee on Banking Supervision
The Basle Committee on Banking Supervision was established in 1975 by the governors of central banks of the Group of Ten (G-10) countries and other authorities with responsibility in the supervision of banks. ...
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Facing the Invasion of the Banks’ Business by Mutual Funds and Managing the Process of Change
The railroads were the first means of transportation in history which did not depend on muscular power. After a difficult start in the 1830s, railroad companies became rich and powerful — so powerful and bighe...
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Relationship Banking, Customer Mirror and the Branch Office Network
A 19th-century merchant from Frankfurt is credited with having said that to buy a gem from a man who wants to sell it and resell it to one who wants to buy it, is very easy. But to buy a diamond from one who d...
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The Profitable Business of Private Banking
The five chapters on strategic planning in Part One provided the evidence that, in the banking industry, a few large customers account for the largest percentage of income and of profits. The same is true in o...
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Wealth Management, Banking Contracts and Lasting Customer Relationships
Chapter 6 brought to the reader’s attention the nature of the marketing functions necessary to put into effect a banking strategy. It defined the sense of marketing in retail banking and outlined the common fe...
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Managing Research and Development in Retail Banking
Research and development (R&D) is a key phrase at Morgan Stanley. Management firmly believes that since the mid-1980s the real money has been made in develo** innovative products, packaging services for a wide...
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Goals of a Strategy in Retail Banking
Chapter 1 made the point that a retail bank which cares for its survival must position and steadily reposition itself against the forces of the 1990s and beyond. To do so, top management must raise its vision ...
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The Choice of a Strategy for Loans
We have spoken about the strategic prerequisites for new financial instruments as well as the role research and development plays. The subject of this chapter is the choice of a strategy for loans and conseque...
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Strategic Planning and the Quality of Services in Retail Banking
Transforming a retail bank to operate efficiently in a knowledge society is an imaginative and demanding task. It is demanding because management must shed old-age values, adopt new approaches and establish wo...
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Technical Approaches to Security: From Smart Money to Dumb Money and Risks Galore
The previous 15 chapters in this book have provided solid evidence that there is a revolution taking place in banking, most particularly in personal services supported by information technology. Underpinning t...
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Retail Banking Strategies and the Marketing Functions
Retail banks which wish to survive in a market more competitive than ever are obliged to act according to the new patterns of customer behavior which have developed over the last 20 years. Particularly in the ...
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A Popular Marketing Policy: Direct Banking
The drive towards direct banking has many origins, one of them the growing sophistication of customers who are not seeking service gimmicks but better value for their money as well as ways and means to save ti...
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Book
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Chapter
Automating Decision Layers for Private Loans
Digital Equipment Corporation had a problem with its Credit Union in processing employee loans. This led to the building of a Loan Advisor to sort out applications and make a series of recommendations for nece...
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Taxation, Compliance and Security
While there is practically no Japanese bank of a certain size without an expert system for taxation reasons, this wide diffusion is unknown in American and European banking. Yet AI can provide excellent suppor...
