SpringerLink
Log in

Organizational Commitment: The Role of Organizational Happiness and Quiet Quitting

  • Conference paper
  • First Online:
Advances in Tourism, Technology and Systems (ICOTTS 2023)

Part of the book series: Smart Innovation, Systems and Technologies ((SIST,volume 384))

Included in the following conference series:

  • 345 Accesses

Abstract

Purpose: This study endeavors to examine the correlation between Organizational Commitment and Organizational Happiness in the changing labor market, with a specific emphasis on Quiet Quitting. Its principal objective is to ascertain whether higher employee happiness levels result in heightened commitment, thereby reducing the prevalence of Quiet Quitting occurrences. Methodology: Employing a multi-method quantitative approach, the study will use a structured questionnaire with closed-end questions on a five-point Likert scale. Organizational Commitment will be measured using the Allen and Meyer (1990) scale, Organizational Happiness with Campaniço's (Campaniço, E. N. (2012). Felicidade organizacional-proposta de escala de medida para as organizações em Portugal (Master's thesis). https://1library.org/document/qvv6d2lq-felicidade-organizacional-proposta-escala-medida-para-organizacoes-portugal.html) scale, and Quiet Quitting using the Anand et al. (Anand et al. in Int. J. Organ. Anal., 2023) scale. Statistical analyses will be performed to interpret the data. Managerial Implications: This study's findings can offer valuable insights to organizations, hel** them to create a positive work environment that enhances employee well-being and mitigates the risk of Quiet Quitting. Strategies to promote employee happiness and commitment could lead to increased performance, reduced absenteeism, presenteeism, and turnover rates, and improved talent attraction and retention. Social Implications: The study's results have broader societal implications, particularly in the post-pandemic labor market. Addressing Quiet Quitting and promoting workplace happiness can contribute to improved work–life balance and overall job satisfaction, positively impacting individuals’ mental health and well-being. Originality: This research addresses a gap in the existing literature by exploring the relationship between Organizational Commitment, Organizational Happiness, and Quiet Quitting within the changing labor market. Its multi-method approach and focus on contemporary workforce dynamics contribute to its originality and potential to offer fresh insights for organizations and researchers.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
EUR 32.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or Ebook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free ship** worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Achor, S.: The Happiness Advantage: The Seven Principles that Fuel Success and Performance at Work. Random House (2010)

    Google Scholar 

  2. Allen, D.G., Shanock, L.R.: Perceived organizational support and embeddedness as key mechanisms connecting socialization tactics to commitment and turnover among new employees. J. Organ. Behav. 34(3), 350–369 (2013). https://doi.org/10.1002/job.1805

    Article  Google Scholar 

  3. Anand, A., Doll, J., Ray, P.: Drowning in silence: a scale development and validation of quiet quitting and quiet firing. Int. J. Organ. Anal. (2023). https://doi.org/10.1108/IJOA-01-2023-3600

    Article  Google Scholar 

  4. Araújo, P., Fernandes, R.: Training ‘CHO’s’ Chief Happiness Officers: a higher education course design challenge. In: European Proceedings of International Conference on Education and Educational Psychology. European Publisher (2020). https://doi.org/10.15405/epiceepsy.20111.31

  5. Asiyabi, M., Mirabi, V.: Investigation of contributing factors in employee’s desertion in power engineering consultants (Moshanir) company. Interdiscipl. J. Contemp. Res. Bus. 4(6), 1183–1199 (2012)

    Google Scholar 

  6. Barroso, R.: Trabalho: Inteligência Emocional é o Grande Trunfo na era dos Robôs. Visão. https://visao.sapo.pt/economia/2019-12-08-trabalho-inteligencia-emocional-e-o-grande-trunfo-na-era-dos-robos/ (2019)

  7. Böhrt, R., Larrea, P.: Relación entre compromiso normativo y apoyo organizacional percibido en empleados de oficina. Ajayu Órgano Difusión Científica Departamento Psicología UCBSP 16(2), 220–251 (2018)

    Google Scholar 

  8. Booyens, I.: Tourisms development impacts: an appraisal of workplace issues, labour and human development. Handbook Tour. Impacts 197–211 (2022). https://doi.org/10.4337/9781800377684.00025

  9. Boy, Y., Sürmeli, M.: Quiet quitting: a significant risk for global healthcare. J. Glob. Health 13 (2023). https://doi.org/10.7189/jogh.13.03014

  10. Brooks, H.: The typology of surprises in technology, institutions, and development. Sus. Dev. Biosphere 340 (1986)

    Google Scholar 

  11. Brynjolfsson, E., Horton, J.J., Ozimek, A., Rock, D., Sharma, G., TuYe, H.Y.: COVID-19 and Remote Work: An Early Look at US Data (No. w27344). National Bureau of Economic Research (2020). https://doi.org/10.3386/w27344

  12. Campaniço, E.N.: Felicidade organizacional-proposta de escala de medida para as organizações em Portugal (Master's thesis). https://1library.org/document/qvv6d2lq-felicidade-organizacional-proposta-escala-medida-para-organizacoes-portugal.html (2012)

  13. Campaniço, E.T., Dutschke, G.: Felicidade Organizacional: Como avaliar o estado da Felicidade nas organizações. Novas Edições Acadêmicas (2013)

    Google Scholar 

  14. Canales-Requena, J., Ccanto-Inga, O., Lizarbe, J., Vicente-Ramos, W.: Incidence of internal marketing and organizational commitment in the retail sector. Uncertain Supply Chain Manage. 9(4), 917–926 (2021). https://doi.org/10.5267/j.uscm.2021.7.009

    Article  Google Scholar 

  15. Chasanah, U., Suyanto, M., Istanto, Y.: Internal marketing in its influence on organizational commitment: the mediation of job satisfaction and organizational justice. WSEAS Trans. Bus. Econ. 18, 712–731 (2021). https://doi.org/10.37394/23207.2021.18.70

    Article  Google Scholar 

  16. Diener, E.: Subjective well-being. Am. Psychol. 55(1), 34–43 (2000). https://doi.org/10.1037/0003-066X.55.1.34

    Article  Google Scholar 

  17. Dutschke, G.: Factores condicionantes de felicidad organizacional. Estudio exploratorio de la realidad en Portugal. Revista Estudios Empresariales. Segunda Época, (1) (2013)

    Google Scholar 

  18. Dutschke, G., Dias, A., Guillen, C., Sánchez-Sevilla, S.:. Factors contributing for organizational happiness: content, exploratory and confirmatory factorial analysis. Eur. J. Int. Manage. (2021). In Press. https://doi.org/10.1504/EJIM.2021.10037607

  19. Esteveny, L.: Ombud’s Corner—Quiet Quitting. CERN Bulletin. https://cds.cern.ch/record/2826469/files/CERN%20Bulletin%20Issue%20(English).pdf (2022)

  20. Fisher, C.D.: Happiness at work. Int. J. Manag. Rev. 12(4), 384–412 (2010). https://doi.org/10.1111/j.1468-2370.2009.00270.x

    Article  Google Scholar 

  21. Fisher, C.D.: Conceptualizing and measuring wellbeing at work. In: Chen, P.Y., Cooper C.L. (Eds.) Work and Wellbeing, pp. 9–33. Wiley Blackwell (2014). https://doi.org/10.1002/9781118539415.wbwell018

  22. Formica, S., Sfodera, F.: The great resignation and quiet quitting paradigm shifts: an overview of current situation and future research directions. J. Hosp. Market. Manag. 31(8), 899–907 (2022). https://doi.org/10.1080/19368623.2022.2136601

    Article  Google Scholar 

  23. Hamadamin, H.H., Atan, T.: The impact of strategic human resource management practices on competitive advantage sustainability: the mediation of human capital development and employee commitment. Sustainability 11(20), 5782 (2019). https://doi.org/10.3390/su11205782

    Article  Google Scholar 

  24. Hamouche, S., Koritos, C., Papastathopoulos, A.: Quiet quitting: relationship with other concepts and implications for tourism and hospitality. Int. J. Contemp. Hosp. Manag. (2023). https://doi.org/10.1108/IJCHM-11-2022-1362

    Article  Google Scholar 

  25. Hewitt, A.: Tendencias globales de compromiso de empleados 2017. Available.in: https://www.aon.com/ecuador/attachments/2017_Compromiso_Empleados.pdf (2017)

  26. Howard, B., Gould, K.E.: Strategic planning for employee happiness: a business goal for human service organizations. Am. J. Ment. Retard. 105(5), 377–386 (2000). https://doi.org/10.1352/0895-8017(2000)105%3C0377:SPFEHA%3E2.0.CO;2

    Article  Google Scholar 

  27. Knox, A.: Questioning the Quiet Quit—4 Ways to Determine if it’s Really What You Want. Forbes Magazine. https://www.forbes.com/sites/alizaknox/2022/08/31/questioning-the-quiet-quit4-ways-to-determine-if-its-really-what-you-want/ (2022)

  28. Leite Maio, T.: A felicidade no trabalho: O impacto na gestão das organizações (Doctoral dissertation). http://hdl.handle.net/10400.26/15221 (2016)

  29. Liu-Lastres, B., Wen, H., Huang, W.J.: A reflection on the Great Resignation in the hospitality and tourism industry. Int. J. Contemp. Hosp. Manag. 35(1), 235–249 (2023). https://doi.org/10.1108/IJCHM-05-2022-0551

    Article  Google Scholar 

  30. Lord, J.D.: Quiet quitting is a new name for an old method of industrial action. The Conversation. https://usir.salford.ac.uk/id/eprint/65022/1/quiet-quitting-is-a-new-name-for-an-old-method-of-industrial-action-189752 (2022)

  31. Lund, S., Madgavkar, A., Manyika, J., Smit, S., Ellingrud, K., Robinson, O.: The future of work after COVID-19. McKinsey Global Institute, 18. https://www.mckinsey.com/featured-insights/future-of-work/the-future-of-work-after-covid-19/ (2021)

  32. Metin, O.C.A.K., Marangoz, A.Y.: How do internal marketing activities affect organizational commitment? The mediating role of job satisfaction. Uluslararası İktisadi ve İdari İncelemeler Dergisi 24, 115–130 (2019). https://doi.org/10.18092/ulikidince.542453

    Article  Google Scholar 

  33. Meyer, J.P., Allen, N.J.: A three-component conceptualization of organizational commitment. Hum. Resour. Manag. Rev. 1(1), 61–89 (1991). https://doi.org/10.1016/1053-4822(91)90011-Z

    Article  Google Scholar 

  34. Mowday, R.T., Steers, R.M., Porter, L.W.: The measurement of organizational commitment. J. Vocat. Behav. 14(2), 224–247 (1979). https://doi.org/10.1016/0001-8791(79)90072-1

    Article  Google Scholar 

  35. Mowday, R.T., Porter, L.W., Steers, R.M.: Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. Academic Press (2013)

    Google Scholar 

  36. OECD: Hours worked: average annual hours actually worked. OECD Employment and Labour Market Statistics (Database) (2023). https://doi.org/10.1787/data-00303-en

    Article  Google Scholar 

  37. Omar, M.K., Ramdani, N.F.S.M., Mohd, I.H., Hussein, N.: Organizational happiness index (OHI): A study of a public university in Malaysia. Int. J. Acad. Res. Bus. Soc. Sci. 8(11), 1984–1994 (2018). https://doi.org/10.6007/IJARBSS/v8-i11/556

    Article  Google Scholar 

  38. Orouei, M.: Internal marketing, organizational commitment, job satisfaction and market orientation. Int. J. Sales Retail. Market. 10(1) (2021)

    Google Scholar 

  39. Pevec, N.: The concept of identifying factors of quiet quitting in organizations: an integrative literature review. Challenges Future 8(2), 128–147 (2023). https://doi.org/10.37886/ip.2023.006

    Article  Google Scholar 

  40. Ribeiro, A.: Felicidade organizacional e qualidade de vida no trabalho na Flamingo: Um diagnóstico de marketing interno (Master's thesis). https://comum.rcaap.pt/handle/10400.26/29790 (2019)

  41. Salah, M., Abou-Shouk, M., Fawz, N.M.: Exploring the impact of internal marketing on organizational commitment of travel agents’ employees. Int. J. Hosp. Tour. Syst. 12(1), 1–12 (2019)

    Google Scholar 

  42. Salas-Vallina, A., Alegre, J., Guerrero, R.F.: Happiness at work in knowledge-intensive contexts: opening the research agenda. Eur. Res. Manag. Bus. Econ. 24(3), 149–159 (2018). https://doi.org/10.1016/j.iedeen.2018.05.003

    Article  Google Scholar 

  43. Serenko, A.: The human capital management perspective on quiet quitting: recommendations for employees, managers, and national policymakers. J. Knowl. Manag. (2023). https://doi.org/10.1108/JKM-10-2022-0792

    Article  Google Scholar 

  44. Vadkerti, Z.: How Internal and External Factors Influence Happiness at Work. HappyOrNot. https://www.happy-or-not.com/en/2017/05/how-internal-and-external-factors-influence-happiness-at-work/ (2017)

  45. Vien, C.L.: Rethinking retention. J. Acc. https://www.journalofaccountancy.com/issues/2017/may/rethinking-retention.html (2017)

  46. World Health Organization, Burton, J.: WHO healthy workplace framework and model: background and supporting literature and practices. In apps.who.int. World Health Organization. https://apps.who.int/iris/handle/10665/113144 (2010)

Download references

Acknowledgements

The authors are grateful to the Foundation for Science and Technology (FCT, Portugal) for financial support by national funds FCT/MCTES to UNIAG (UIDB/04752/2020 and UIDP/04752/2020).

Author information

Authors and Affiliations

  1. Department of Marketing and Tourism, School of Hospitality and Marketing, Polytechnic Institute of Cavado and Ave (ESHT-IPCA), Applied Management Research Unit (UNIAG), Barcelos, Portugal

    Sergio Dominique-Ferreira

  2. School of Hospitality and Marketing, Polytechnic Institute of Cavado and Ave (ESHT-IPCA), Applied Management Research Unit (UNIAG), Barcelos, Portugal

    Marina Oliveira

  3. Department of Marketing, Faculty of Business, Education, Law and Arts, University of Southern Queensland, Toowoomba, QLD, Australia

    Catherine Prentice

Authors
  1. Sergio Dominique-Ferreira
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Marina Oliveira
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Catherine Prentice
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Sergio Dominique-Ferreira .

Editor information

Editors and Affiliations

  1. Inst of Accounting and Admin of Porto, Polytechnic of Porto, São Mamede de Infesta, Portugal

    João Vidal Carvalho

  2. ISCAP Porto, S. Mamede de Infesta, Portugal

    António Abreu

  3. School of Hospitality and Tourism, Polytechnic of Porto, Vila do Conde, Portugal

    Dália Liberato

  4. Faculty of Tourism and Gastronomy, Universidad Anáhuac, Cancún Quintana Roo. C.P., Mexico

    José Angel Díaz Rebolledo

Rights and permissions

Reprints and permissions

Copyright information

© 2024 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Dominique-Ferreira, S., Oliveira, M., Prentice, C. (2024). Organizational Commitment: The Role of Organizational Happiness and Quiet Quitting. In: Carvalho, J.V., Abreu, A., Liberato, D., Rebolledo, J.A.D. (eds) Advances in Tourism, Technology and Systems. ICOTTS 2023. Smart Innovation, Systems and Technologies, vol 384. Springer, Singapore. https://doi.org/10.1007/978-981-99-9758-9_6

Download citation

Publish with us

Policies and ethics

Search

Navigation