Abstract
Farley Cutting Systems Australia (FCSA) is a CNC machine manufacturer in Australia. The company has customers all over the world and hence needs to provide effective and responsive remote support to customers in the use, maintenance and troubleshooting of their equipment. As the market for CNC machines expands, these needs will increase extensively in the next few years so that the current support processes will no longer be economically viable. In addition, the company desires to capture the extensive expert knowledge within and outside the company concerning their CNC machines, especially as it pertains to problem diagnosis. However, there is no ready means of gathering and storing this knowledge, and hence no way to exploit it for remote customer support.
Commonwealth Scientific and Industrial Research Organisation, http://www.csiro.au
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Mo J. P. T., Menzel C. (1998a). An integrated process model driven knowledge based system for remote customer support, Computers in Industry, Vol.37, 1988, Pp.171–183
Juricic D., Znidarsic A., Fussel D. ”Generation of Diagnostic Trees by Means of Simplified Process Models and Machine Learning”, Engineering Applications of Artificial Intelligence, Vold0, No.1, February, 1997, pp.15–29
Chen Y. B., Li X., Orady E. (1996) Integrated Diagnosis Using InformationGain-Weighted Radial Basis Function Neural Networks, Computers and Industrial Engineering, Vol.30, No.2, pp.243–255
Huang H. H., Wang H. P. B. (1996) Machine Fault Diagnostics Using a Transputer Network, Computers and Industrial Engineering, Vol.30, No.2, pp.269–281
Montazemi A.R., Gupta K.M. (1996) An Adaptive Agent for Case Description in Diagnostic CBR Systems, Computers in Industry, Vol.29, pp.209–224
Batanov D.N., Cheng Z., (1995) An Object-oriented Expert System for Fault Diagnosis in the Ethylene Distillation Process, Computers in Industry, Vol.27, pp.237–249
Patel S.A., Kamrani A.K.K. (1996) Intelligent Decision Support System for Diagnosis and Maintenance of Automated Systems, Computers and Industrial Engineering, Vol.30, No.2, pp.293–319
Karsal G., Padalkar S., Franke H., Sztipanovits J., DeCaria F. (1996) A Practical Method for Creating Plant Diagnostics Applications, Integrated Computer-Aided Engineering, Vol.3, No.4, pp.291–304
Srinivasan V. S., Jafari M. A. (1993) Fault Detection/Monitoring Using Time Petri Nets, IEEE Trans. on Systems, Man and Cybernetics, Vol.23, No.4, July, pp.1155–1162
Combacau M., Courvoiser M. (1991) Process Failure Diagnosis in FMS Real Time Control: an Approach Combining Rule Systems and Petri Nets, The 2nd Annual Conference in AI, Simulation and Planning in High Autonomy Systems, 1–2 April, Cocoa Beach, USA, pp.174–180
Guida M., Rossett V., Rosazza M., Wohlgemuth W., Wheeler S. (1992) DIREK: a Multi-model Real Time Diagnostic System, 8th CIM-Europe Annual Conference, Birmingham, U.K., 27–29 May, pp.420–430
McFarlane D., Marett B., Elsley G., Jarvis D. (1995) Application of HoIonic Methodologies to Problem Diagnosis in a Steel Rod Mill, International Conference on Systems, Man and Cybernetics, Intelligent Systems for 21st Century, 22–25 October, Vancouver, Canada, pp.940–945
Batty D., Kamel M. S. (1995), Automating Knowledge Acquisition: A Propositional Approach to Representing Expertise as an Alternative to Repertory Grid Technique, IEEE Transations on Knowledge and Data Engineering, Vol.7, No.1, February, pp.53–67
Shankararaman V., Lee B.S. (1994) Knowledge-Based Safety Training System (KBSTS) — A Prototype Implementation, Computers in Industry, Vol.25, pp.145–157
Boy G. A. (1987) Operator Assistant Systems, Int. J. Man-Machine Studies, Vol.27, Nos.5&6, pp.541–554
Mayer, R., Menzel, C. Benjamin, P., Painter M. (1992) ”IDEF3 Process Description Capture Method Report,” Technical Report AL-TR-1992–0057, Wright Patterson Air Force Base, Ohio, U.S.A.
Menzel, C, Mayer, R. J. (1998) The IDEF Family of Languages. in Handbook on Architectures of Information Systems. Bernus, P., Mertins, K. and Schmidt, G. (Eds). Berlin: Springer, pp 209–242
Menzel, C., and Mayer, R. (1996) Situations and Processes. Concurrent Engineering: Research and Applications, Vol. 4, No. 3, PP.229–246
Mo J. P. T., Nemes L. (1998b). Framework for automatic creation of remote operations support systems, IFIP TC5 WG5.3/5.7 Third International Conference on the Design of Information Infrastructure Systems for Manufacturing (DIISM ’98), May 18–20, Fort Worth, Texas, U.S.A., pp.93–104
Mo J. P. T., Law R. T. C. (2000). Diagnostics Modelling and Web-based Deliv ery, Proceedings of 8th International Conference on Manufacturing Engineering, 27–30 August, Sydney, Australia, Vold, pp.523–527
KBSI (1995). ProSimm TM (1995). Automatic Process Modelling for Windows, User’s Manual and Reference Guide, Ver.2.1, Knowledge Based Systems, Inc., College Station, Texas
Giarratano J. C. (1993). CLIPS User’s Guide, Ver.6.0, NASA Lyndon B. Johnson Space Center, Information Systems Directorate Software Technology Branch, 1993
Mo J. P. T. (2000). Automated Management of Quality Control System for Network Enterprises, Global Engineering, Manufacturing and Enterprise Networks (Proceedings of 4th International Conference on Design of Information Infrastructure Systems for Manufacturing), 15–17 November, 2000, Melbourne, pp.228–235
Kamio Y., Kasai F., Kimura T., Fukuda Y., Hartel I., Zhou M. (2002). Remote Maintenance Support in Virtual Service Enterprises, Proceedings of 5th International Conference on Design of Information Infrastructure Systems for Manufacturing, 18–20 November, 2002, Osaka, pp.233–240
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2003 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Mo, J. (2003). Farley Remote Operations Support System. In: Bernus, P., Nemes, L., Schmidt, G. (eds) Handbook on Enterprise Architecture. International Handbooks on Information Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24744-9_21
Download citation
DOI: https://doi.org/10.1007/978-3-540-24744-9_21
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-05566-9
Online ISBN: 978-3-540-24744-9
eBook Packages: Springer Book Archive