Abstract
Higher Education Institutions (HEIs) worldwide are navigating an era of profound change known as digital transformation. This paradigm shift is disrupting traditional methods and practices across all facets of university operations. In the context of this transformative landscape, Vietnamese Higher Education Institutions find themselves at a crossroads, grappling with the challenge of selecting and executing effective strategies for digital transformation. Business Process Reengineering (BPR) and Information Strategy Planning (ISP), a powerful methodology that tightly integrates process management and information systems, has emerged as a proven solution for organizations seeking to reinvent their activities in response to the digital era. This paper examines the relevance of BPR/ISP, focusing on its appropriateness for driving organizational change, particularly within the realm of Higher Education. Additionally, this article showcases real-world case studies that vividly illustrate the successful application of BPR/ISP in the dynamic environment of university settings.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Adenso-DÃaz, B., Cantelli, A.F.: Business process re-engineering and university organization: a normative approach from the Spanish case. J. High. Educ. Policy Manag. 23(1), 63–73 (2001)
Alenezi, M.: Digital learning and digital institution in higher education. Educ. Sci. 13(1), 88 (2023)
Allen, D.K., Fifield, N.: Re-engineering change in higher education. Inform. Res. 4(3) (1999)
Anh, H., Kha, P.V.: Business process management and digital transformation in higher education—practical lessons from Hanoi University of industry. Vietnam J. Educ. Sci. C1(1), 254–263 (2023)
Aversano, L., Grasso, C., Tortorella, M.: A literature review of business/IT alignment strategies. Procedia Technol. 5, 462–474 (2012)
Bennis, W.G., Mische, M.: The 21st Century Organization: Reinventing Through Reengineering. Jossey-Bass Inc Pub, San Francisco (1995)
Bisri, A., Putri, A., Rosmansyah, Y.: A systematic literature review on digital transformation in higher education: revealing key success factors. Int. J. Emerg. Technol. Learn. (Online) 18(14), 164–187 (2023)
Bower, J.L., Christensen, C.M.: Disruptive technologies: catching the wave. J. Prod. Innov. Manage. 1(13), 75–76 (1996)
Burke, G., Peppard, J.: Business process redesign: research directions. Bus. Change Reeng. 1(1), 43–47 (1993)
Davenport, T.H.: Process Innovation: Reengineering Work Through Information Technology. Harvard Business Press, United States (1993)
Davenport, T.H., Short, J.E.: The new industrial engineering: information technology and business process redesign. MIT Sloan Manage. Rev. (1990)
Davies, B.: Re-engineering school leadership. Int. J. Educ. Manag. 10(2), 11–16 (1996)
Davis, J., Mehta, K.T.: Reengineering a school of business of the future: a mission/vision model for higher education in transformational times. SAM Adv. Manag. J. 62(2), 8–15 (1997)
Do, D.N.M., Mai, H.T., Tran, T.: Digital transformation in higher education: a case study in Vietnam from human rights-based approach. In: Peng, S.L., Lin, C.K., Pal, S. (eds.) Proceedings of 2nd International Conference on Mathematical Modeling and Computational Science. Advances in Intelligent Systems and Computing, vol 1422. Springer, Singapore (2022). https://doi.org/10.1007/978-981-19-0182-9_25
Electronic University Portal—Hanoi University of Industry (HaUI QMC_eUni): https://gv.haui.edu.vn. Last accessed 01 Aug 2023
Fischer, M., Imgrund, F., Janiesch, C., Winkelmann, A.: Strategy archetypes for digital transformation: defining meta objectives using business process management. Inform. Manage. 57(5), 103262 (2020)
Fisher, K.: Facility benchmarking trends in tertiary education—an Australian case study. PEB Exch. 43(1), 20–22 (2001)
Hammer, M., Champy, J.: Business Process Reengineering. Nicholas Brealey, London (1993)
Hammer, M., Champy, J.: Reengineering the Corporation: A Manifesto for Business Revolution. HarperBusiness (1993)
Harrington, H.J.: The breakthrough strategy for total quality, productivity, and competitiveness. In: Business Processes Improvement. New York: McGraw-Hill Inc. (1991)
Electronic Management System—Hanoi College of Industrial Economics (HIEC QMC): https://qmc.hiec.edu.vn. Last accessed 01 Aug 2023
Jacka, M.J., Keller, P.J.: Business Process Map**—Improving Customer Satisfaction. John Wiley and Sons, New York (2002)
Johansson, H.J.: Business Process Reengineering: Breakpoint Strategies for Market Dominance. John Wiley & Sons, United States (1993)
Kaplan, R.B., Murdock, L., Ostroff, F.: Core process redesign. McKinsey Q. 2, 27–44 (1991)
Kenneth, N., Enefaa, T., Deedam-Okuchaba, F.B.: Applying business process reengineering to small and medium scale enterprises (SMEs) in the develo** world. Eur. J. Comput. Sci. Inform. Technol. 6(1), 10–22 (2018)
Kuzu, Ö.H.: Digital transformation in higher education: a case study on strategic plans. Vysshee obrazovanie v Rossii Higher Educ. Russia 29(3), 9–23 (2020)
Lee, R.G., Dale, B.G.: Business process management: a review and evaluation. Bus. Process. Manag. J. 4(3), 214–225 (1998)
Liang, C.C., Cheng, F., Wang, E.H.H.: Reengineering university information services: Yuan Ze University’s experience. Cause/Effect J. 21(4), 1–12 (1998)
Lientz, B., Rea, K.: Breakthrough Technology Project Management. Routledge (2016)
Earl, M.J., Sampler, J.L., Short, J.E.: Strategies for business process reengineering: evidence from field studies. J. Manage. Inform. Syst. 12(1), 31–56 (1995)
Mohamed Hashim, M., Tlemsani: Higher education strategy in digital transformation. Educ. Inf. Technol. 27, 3171–3195 (2022)
O’Neill, P., Sohal, A.S.: Business process reengineering a review of recent literature. Technovation 19(9), 571–581 (1999)
Park, Y., Sawy, O.E., Fiss, P.C.: The role of business intelligence and communication technologies in organizational agility: a configurational approach. J. Assoc. Inf. Syst. 18, 1 (2017)
Peppard, J., Ward, J.: Beyond strategic information systems: towards an IS capability. J. Strateg. Inf. Syst. 13(2), 167–194 (2004)
Schwab, K.: The fourth industrial revolution. Currency (2017)
Sungau, J.J., Ndunguru, P.C., Kimeme, J.: Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania. Independ. J. Manage. Prod. 4(1), 208–227 (2013)
Training Management System—Dong Nai Technology University (QMC_DNTU): https://qldt.dntu.edu.vn. Last accessed 01 Aug 2023
Training Management System—National College For Education (QMC_CDSPTW): http://qldt.cdsptw.edu.vn. Last accessed 01 Aug 2023
Tri, N.M., Hoang, P.D.: The impact of digital transformation in higher education: the case study from vietnam. J. High. Educ. Theory Pract. 23(5), 17–26 (2023)
Venkatraman, N.: IT-enabled business transformation: from automation to business scope redefinition. Sloan Manage. Rev. 35, 73 (1994)
Ward, J., Peppard, J.: Strategic Planning for Information Systems (3rd edn). Wiley (2002)
Wisayani, N.L., Kertahadi, Riyadi: Analisis Business Process Reengineering Untuk Mengevaluasi, Merekayasa Ulang, Dan Memperbaiki Monitoring Kontrak Pada PT PLN (PERSERO) Dist. Jatim Area Malang. Jurnal Administrasi Bisnis 8(1), 1–10 (2014)
Zairi, M.: Business process management: a boundaryless approach to modern competitiveness. Bus. Process. Manag. J. 3(1), 64–80 (1997)
Declaration of Conflicting Interests
The authors declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Anh, H., Giang, L.T., Tuan, H.M., Phuong, T.T., Huan, P.T. (2024). BPR/ISP the Effective Way for Digital Transformation in Higher Education Institutions. In: Nghia, P.T., Thai, V.D., Thuy, N.T., Son, L.H., Huynh, VN. (eds) Advances in Information and Communication Technology. ICTA 2023. Lecture Notes in Networks and Systems, vol 848. Springer, Cham. https://doi.org/10.1007/978-3-031-50818-9_41
Download citation
DOI: https://doi.org/10.1007/978-3-031-50818-9_41
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-50817-2
Online ISBN: 978-3-031-50818-9
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)