Abstract
The changes in the workplace and leadership experience during COVID-19 have come to stay as what businesses accept as the new normal since it is not likely that the business operations world will return to the status quo pre-COVID. Hence, the chapter reviewed exploratory and empirical studies and the experience of practitioners, consultants, management trainers, and popular press to elicit what leadership behaviours drove effectiveness in managing people and other organisational resources during COVID-19 and what it would likely be post-COVID. The review exposed hard and soft skills as necessary for success in the future of work. However, the soft skill was critical in leadership effectiveness in the new and next normal, post-COVID. Soft skills are critical in creating psychological and other organisational climates that encourage a positive relationship between employees and leaders, collaboration, coordination, trust, and empathy. These factors drive high employee productivity, leading to high organisational productivity. The chapter concluded by develo** questions used in the follow-up qualitative study.
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Amah, O.E., Ogah, M. (2023). Qualitative Study on the Future of Leadership as Seen by Leaders, Practitioners, and Employees. In: Leadership and Organisational Effectiveness Post-COVID-19. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-32763-6_7
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