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Impact of Knowledge Management on Total Quality Management at Private Universities in Jordan

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The Effect of Information Technology on Business and Marketing Intelligence Systems

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Abstract

This study aims to know the impact of knowledge management on total quality management in Jordanian private universities. To achieve the objectives of the study, descriptive and analytical approach was adopted, where the researcher developed a questionnaire consisting of (35) items. The study population consisted of all (directors of departments, deans of colleges, department heads, administrative staff, and faculty members), where the study followed the simple random method. The results showed a statistically significant effect of knowledge management on total quality management. The study recommended the necessity for universities to organize meetings to exchange knowledge, opinions, experiences and ideas, address problems facing them at work, and promote a culture of openness, sharing, teamwork and dialogue, in a manner that ensures benefit and learning from each other to improve and implement quality programs.

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Authors and Affiliations

  1. Department of Business Administration, School of Business, Al al-Bayt University, P.O. Box 130040, Mafraq, 25113, Jordan

    Ali Zakariya Al-Quran, Rehab Osama Abu Dalbouh, Ziad Mohd Ali Smadi & Sulieman Ibraheem Shelash Al-Hawary

  2. Faculty of Money and Management, Management Department, The World Islamic Science University, P.O. Box 1101, Amman, 11947, Jordan

    Mohammed Saleem Khlif Alshura

  3. Department of Business Administration-Faculty of Economics and Administrative Sciences, Yarmouk University, P.O. Box 566-Zip Code 21163, Irbid, Jordan

    Majed Kamel Ali Al-Azzam

  4. Kuwait Civil Aviation, Ishbiliyah bloch 1, street 122, home 1, Kuwait City, Kuwait

    Faraj Mazyed Faraj Aldaihani

  5. Business Faculty, Mu’tah University, Karak, Jordan

    Kamel Mohammad Al-hawajreh

  6. Department of Management, College of Business, University of Sharjah, 27272, Sharjah, United Arab Emirates

    Muhammad Turki Alshurideh

  7. Department of Marketing, School of Business, The University of Jordan, Amman, 11942, Jordan

    Muhammad Turki Alshurideh

Authors
  1. Ali Zakariya Al-Quran
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  2. Rehab Osama Abu Dalbouh
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  3. Mohammed Saleem Khlif Alshura
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  4. Majed Kamel Ali Al-Azzam
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  6. Ziad Mohd Ali Smadi
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  7. Kamel Mohammad Al-hawajreh
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  8. Sulieman Ibraheem Shelash Al-Hawary
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  9. Muhammad Turki Alshurideh
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Corresponding author

Correspondence to Sulieman Ibraheem Shelash Al-Hawary .

Editor information

Editors and Affiliations

  1. Dept of Mngmnt, Cllg of Busness Admin, University of Sharjah, Sharjah, United Arab Emirates

    Muhammad Alshurideh

  2. Department of Business Administration, Faculty of Economics and Administrative Sciences, Hashemite University, Zarqa, Jordan

    Barween Hikmat Al Kurdi

  3. Management Information Systems Department, School of Business, University of Jordan, Aqaba, Jordan

    Ra’ed Masa’deh

  4. Skyline University College, Sharjah, United Arab Emirates

    Haitham M. Alzoubi

  5. Research Institute of Sciences and Engineering, University of Sharjah, Sharjah, United Arab Emirates

    Said Salloum

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Al-Quran, A.Z. et al. (2023). Impact of Knowledge Management on Total Quality Management at Private Universities in Jordan. In: Alshurideh, M., Al Kurdi , B.H., Masa’deh, R., Alzoubi , H.M., Salloum, S. (eds) The Effect of Information Technology on Business and Marketing Intelligence Systems. Studies in Computational Intelligence, vol 1056. Springer, Cham. https://doi.org/10.1007/978-3-031-12382-5_94

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  • DOI: https://doi.org/10.1007/978-3-031-12382-5_94

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-031-12382-5

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