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A Multidisciplinary User-Centered Approach to Designing an Information Platform for Accessible Tourism: Understanding User Needs and Motivations

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Universal Access in Human-Computer Interaction. Design Methods and User Experience (HCII 2021)

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Abstract

The present work aims to expand knowledge on user needs and the motivations of people with disabilities (PwD) in order to create a technological solution for addressing barriers in the accessible tourism market. For this, a user-centered design was followed, putting PwD at the center of the development process. This was obtained by identifying personas and scenarios contributing to a better depiction of the potential users, clearly describing their requirements and accessibility needs. For obtaining the characterization of personas, a comprehensive study in the area of accessible tourism, involving various tourism stakeholders was performed. The methods applied to collect the data were questionnaires, interviews and two focus groups with PwD. Two personas are presented in this article, illustrating the needs and motivations of two groups of PwD. In addition, two scenarios concerning the personas were also elaborated, showing how a technological solution can help the integration in tourism activities.

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Acknowledgments

This work was developed in the scope of the research project ACTION - POCI-01–0145-FEDER-030376 - funded by FEDER, through COMPETE2020 - Programa Operacional Competitividade e Internacionalização (POCI), and by national funds (OE), through FCT/MCTES; and supported by Portugal 2020 under COMPETE Program, and the European Regional Development Fund through project SOCA – Smart Open Campus (CENTRO-01–0145-FEDER-000010).

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Authors and Affiliations

  1. Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, 3010-193, Aveiro, Portugal

    Pedro Teixeira & Joana Alves

  2. Institute of Electronics and Informatics Engineering of Aveiro, Department of Electronics, Telecommunications and Informatics, University of Aveiro, 3010-193, Aveiro, Portugal

    Tiago Correia, Samuel Silva & António Teixeira

  3. Institute of Electronics and Informatics Engineering of Aveiro, Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, 3010-193, Aveiro, Portugal

    Leonor Teixeira

  4. Governance, Competitiveness and Public Policies, Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, 3010-193, Aveiro, Portugal

    Celeste Eusébio

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  1. Pedro Teixeira
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  4. Leonor Teixeira
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Correspondence to Leonor Teixeira .

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  1. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

  2. University of Crete and Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

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Teixeira, P. et al. (2021). A Multidisciplinary User-Centered Approach to Designing an Information Platform for Accessible Tourism: Understanding User Needs and Motivations. In: Antona, M., Stephanidis, C. (eds) Universal Access in Human-Computer Interaction. Design Methods and User Experience. HCII 2021. Lecture Notes in Computer Science(), vol 12768. Springer, Cham. https://doi.org/10.1007/978-3-030-78092-0_9

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  • DOI: https://doi.org/10.1007/978-3-030-78092-0_9

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