Literaturverzeichnis
Buck, M. (2011): Wie Social Media Unternehmen und ihren Marketing-Mix verändern. Best Practices von Dell, Social Media Conference München, 04.-05. Juli 2011 (http://www.slideshare.net/workingfordell/social-media-conference-munich-july-2011-dell-best-practices-michael-buck-july-2011, letzter Abruf: 06. Januar 2012).
Budde, L./Huth, L. (2011): Soziale Netzwerke. Eine repräsentative Untersuchung zur Nutzung sozialer Netzwerke im Internet, Bundesverband Informationswirtschaft, Telekommunikation und neue Medien e.V., Berlin.
CBS News (2009): Singer’s Sweet Revenge, (http://www.youtube.com/watch?v=PGNtQF3n6VY, letzter Abruf: 10. Januar 2011).
Elsen, T. (2001): Auf der Suche nach der Bedeutung eines verbreiteten Wortes – TILT!, Wiener Zeitung Online, (http://www.wienerzeitung.at/themen_channel/wz_reflexionen/kompendium/197150_TILT.html, letzter Abruf: 17. Januar 2012).
Forthmann, J. (2011): Social Media-Atlas 2011, Faktenkontor, Hamburg.
Greenberg, A. (2009): By the Numbers: Most Influential Twitterers (http://www.forbes.com/2009/01/29/top-twitters-celebrities-technology-webce-leb09_0129_top_twitters_slide_3.html, letzter Abruf: 12. Januar 2012).
Hennig-Thurau, T. et al. (2010): The Impact of New Media on Customer Relationships, in: Journal of Service Research, 13, 3, S. 311-330.
Hennig-Thurau, T./Wiertz, C./Feldhaus, F. (2012): Exploring the “Twitter Effect”. An Investigation of the Impact of Microblogging Word-of-Mouth on Consumers’ Early Adoption of New Products, Working Paper, Münster.
Hutton, G./Fosdick, M. (2011): The Globalization of Social Media – Consumer Relationships with Brands Evolve in the Digital Space, in: Journal of Advertising Research, 51, 4, S. 564-570.
IBM (2011a): From Social Media to Social CRM. What Consumers want – The First in a Two-Part Series, IBM Institute for Business Value, Somers.
IBM (2011b): From Stretched to Strengthened. Insights from the Global Chief Marketing Officer Study, CMO C-Suite Studies, New York.
Kalamut, A. (2010): Old Spice Video “Case Study” (http://www.youtube.com/watch?v=Kg0booW1uOQ&feature=player_embedded#!, letzter Abruf: 02. Januar 2012).
Kozinets, R. V. (2002): The Field Behind the Screen. Using Netnography for Marketing Research in Online Communities, in: Journal of Marketing Research, 39, 1, S. 61-72.
Meffert, H. (2000): Marketing. Grundlagen marktorientierter Unternehmensführung. Konzepte – Instrumente – Praxisbeispiele, 9. Aufl., Wiesbaden.
Nielsen (2011): State of the Media: The Social Media Report Q3 2011 (http://www.nielsen.com/content/dam/corporate/us/en/reports-downloads/2011-Reports/nielsen-social-media-report.pdf, letzter Abruf: 19. November 2011).
Nielsen Wire (2010): Social Networks/Blogs Now Account for One in Every Four and a Half Minutes Online (http://blog.nielsen.com/nielsenwire/global/social-media-accounts-for-22-percent-of-time-online, letzter Abruf: 29. Dezember 2011).
Old Spice (2010): Everyone – Old Spice, “The Man Your Man Could Smell Like” –Kampagnenvideo 186, http://www.youtube.com/watch?v=nFDqvKtPgZo&feature= list_related&playnext=1&list=SP484F058C3EAF7FA6, letzter Abruf: 10. Januar 2012).
Owyang, J. et al. (2011a): Social Business Readiness. How Advanced Companies Prepare Internally, Altimeter Group, San Mateo.
Owyang, J. et al. (2011b): How Corporations Should Prioritize Social Business Budgets, Altimeter Group, San Mateo.
Schmidt, H. (2010): „Social Media wird in allen Unternehmen selbstverständ-lich sein“ – Interview mit Manish Mehta, FAZ Blogs, (http://faz-community.faz.net/blogs/netzkonom/archive/2010/09/20/jeder-mitarbeiter-sollte-die-gespraeche-im-social-web-mithoeren.aspx, letzter Abruf: 06. Januar 2012).
The Economist (2005): Chief Humanizing Officer – Does Robert Scoble, a Celebrity Blogger on Microsoft’s Payroll, Herald the Death of Traditional Public Relations? (http://www.economist.com/node/3644293?story_id=3644293, letzter Abruf: 13. Januar 2012).
Yahoo (2012): 2nd Annual A.T. Kearney Social Media Study Finds Most Top Consumer Brands Still Not „Getting“ Facebook (http://finance.yahoo.com/news/2nd-annual-t-kearney-social-163000021.html).
Rights and permissions
About this article
Cite this article
Hennig-Thurau, T., vor dem Esche, J. & Bloching, B. Flippern statt Bowling – Marketing im Zeitalter von Social Media. Mark Rev St. Gallen 29, 8–15 (2012). https://doi.org/10.1365/s11621-012-0145-2
Published:
Issue Date:
DOI: https://doi.org/10.1365/s11621-012-0145-2